Terms & Conditions

By opening an account, logging in or placing a stake, you agree to these terms. They apply alongside our privacy policy, the terms of any promotion you take part in and the rules of each individual game, which you can open from the game window. Where a promotion term and these terms say different things about that promotion, the promotion term applies.

We may change these terms from time to time, for example when the law or our licensing obligations change, when we add or remove games or payment methods, or when we improve the way the site works.

1. For a change that materially affects you, we give notice by e-mail or on the site before it takes effect.
2. If you do not accept a change, you may withdraw your available balance, subject to the checks described below, and close your account.
3. If you continue to use your account after a change takes effect, you accept the updated terms.

If any part of these terms turns out to be unenforceable, the rest continues to apply. The English-language version of these terms is the version that governs your account.

Your account is personal to you. You may hold it only if you can meet each of the following conditions, and you must tell us promptly if any of them stops being true.

• You are 18 or over. We do not accept registrations or stakes from anyone under that age.
• You are resident in the United Kingdom and are not accessing the site from a place where online gambling is not permitted.
• You hold one account only. Duplicate accounts may be closed, and we may treat the balance on them under the rules on breach set out below.
• The details you give us, including your name, date of birth, address, e-mail address and telephone number, are accurate and kept up to date.
• You play for yourself, with your own money, and not on behalf of anyone else.
• You are not currently self-excluded from our site or registered with a national self-exclusion scheme.

Keeping your login details safe

Keep your username, password and any security codes confidential, and do not let anyone else use your account. Activity under your login is treated as yours. If you think someone else knows your details or has used your account, contact us straight away through live chat or at support@casino-luckymanor.co.uk, and we may suspend access while we look into it.

We hold a gaming licence and are required to confirm who our customers are, so every account goes through verification.

Verification checks

We check your identity, age and address, and we complete these checks before your first withdrawal is paid. We may also carry them out when you register, when you reach a deposit threshold or at any later point. Where we are required to, we ask for information about the source of the funds you are gambling with.

• Proof of identity, such as a passport or driving licence.
• Proof of address, such as a recent utility bill or bank statement.
• Proof that the payment method used belongs to you.
• Source-of-funds information where our obligations require it.

Until the checks are complete we may restrict deposits, withdrawals or play. We handle the documents you send us in line with our privacy policy.

Deposits

The payment methods we accept, the minimum and maximum amounts and any processing times are shown in the cashier. You may only deposit with a method held in your own name, and we do not accept credit cards. Deposits are for play on the site and not for storing or transferring money.

Withdrawals

We return funds to the method you deposited with wherever that is possible. Where it is not, we pay to an alternative method in your own name. Withdrawal limits and any pending period are shown in the cashier, and a withdrawal may be held while verification, payment or safer gambling checks are completed. We do not pay interest on balances. If a deposit is reversed or charged back, we may recover the amount from your balance and suspend the account while we look into it.

Taking part in a promotion is optional. Each offer carries its own terms, published with the offer, and those terms sit alongside this page. Read them before you opt in, because they set the conditions your bonus funds are subject to.

We may withdraw or change an offer for future play, and we may decide that a customer is no longer eligible for promotions. Where an offer is used in a way it was not intended for, we may remove the bonus and any winnings that came from it. This includes opening duplicate accounts, acting together with other players to claim the same offer, placing offsetting bets to clear wagering with little risk, or breaching the maximum stake rule. Deposits you made yourself remain yours and can be withdrawn once checks are complete.

Gambling should stay affordable and enjoyable. The safer gambling section of your account holds tools you can set at any time, including deposit limits, loss and stake limits, session reminders, time-outs from a short break upwards, and self-exclusion. A reduction to a limit applies straight away; an increase takes effect only after a cooling-off period and your confirmation.

Self-exclusion closes your account for the period you choose. During that period we block your login, remove you from our marketing and do not reopen the account early. You can also register with GamStop to self-exclude from gambling sites licensed in Great Britain. Free, confidential help and advice are available from GamCare, GambleAware and the National Gambling Helpline.

Closing or suspending an account

• At your request. Ask us through live chat or at support@casino-luckymanor.co.uk and we close the account. We pay out any withdrawable balance once verification is complete.
• Inactivity. If an account stays dormant for a long period we may close it, after giving you notice at the e-mail address we hold and arranging the return of any remaining balance.
• Suspension while we check something. We may suspend an account while we complete verification, look into suspected fraud or deal with a payment problem, and we tell you when we do.
• Breach of these terms. We may close an account that has been used for fraud, collusion, prohibited software, duplicate registration or false information. Where that happens we may void the affected bets and withhold the related winnings.

If something has gone wrong, tell us first. Contact our team through live chat or write to support@casino-luckymanor.co.uk with your account details, the date and time, and what you expected to happen. We acknowledge complaints promptly, look into them and reply within a reasonable time, keeping you informed if we need longer.

If you are not satisfied with our final answer, you can take the matter to an independent dispute resolution service at no cost to you. We give you its details with our final response and co-operate with the process.

Our liability

We provide the site with reasonable care and skill, but we cannot promise it will always be available or free of faults. We are not responsible for interruptions caused by your internet connection or device, or by events outside our reasonable control. If a game or the system malfunctions, the affected rounds are void and any stakes are returned; a payout made in error may be corrected and recovered. We are not liable for losses that were not foreseeable or that arise from your own breach of these terms. Nothing here limits liability that cannot be limited by law, including liability for fraud.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us is dealt with under those laws. Your statutory rights as a consumer are not affected.