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Contact Us

This page explains how to reach us and what to include in your message so we can help you on the first reply.

From the game library

Aztec GemsAztec Gems
Sweet KingdomSweet Kingdom
Money Train 3Money Train 3
Starlight PrincessStarlight Princess
Sugar Rush 1000Sugar Rush 1000
Temple TumbleTemple Tumble

How to reach us

There are two ways to contact us, and both reach the same support team.

  • Live chat - open 24/7 on the site; select the chat icon on any page.
  • E-mail - support@casino-luckymanor.co.uk, written from the address registered on your account.

We do not operate a telephone line, and we never ask for your password or card PIN.

What to have ready when you write

A few details let us answer without a second exchange of messages.

  1. Your username, or the e-mail address on your account.
  2. The game, promotion or transaction involved.
  3. The date and approximate time, with your time zone.
  4. A short description of what you expected and what happened.

Please do not send card numbers or passwords. Verification documents are uploaded in your account, not by e-mail.

Common questions we help with

Most messages fall into one of these areas:

  • Account and verification - signing in, updating your details and the identity checks we are required to complete.
  • Deposits and withdrawals - payment methods, processing times and the limits shown in the cashier.
  • Bonuses - how an offer works and how wagering progress is counted.
  • Technical issues - a game that will not load, or a round interrupted by a disconnection.

Complaints

If you would like something treated formally, e-mail support@casino-luckymanor.co.uk with Complaint in the subject line.

We acknowledge your complaint, look into it using the records held on your account, and reply once the checks are complete. If you remain unsatisfied with our answer, we will explain the next step open to you, including free alternative dispute resolution.