About Lucky Manor Casino

This page explains who we are, how we run the site and what you can expect from us as a player. It also sets out the checks we carry out on accounts and the tools you can use to keep your play within limits.

More from the lobby

Who we are

Lucky Manor Casino is an online casino for players in the United Kingdom. Our lobby brings together slots, live dealer tables and jackpot games supplied by established studios, and it runs in desktop and mobile browsers without a separate download.

We hold a gaming licence for the games we offer, and we verify accounts before withdrawals are paid. Everything you need to run your account, from payment methods to play limits, sits in one place once you are signed in.

Slots - from simple three-reel titles to newer video slots with bonus rounds
Live dealer tables - roulette, blackjack and baccarat streamed in real time
Jackpot games - with the current prize pools shown in the lobby
Table and card games - played at your own pace, with no other players waiting

What we stand for

A short set of commitments shapes how we run the site day to day.

Fair play. Game outcomes are produced by the studios that build them, using random number generation, and the rules and return information for each game are shown in its own help screen.
Fast payouts. Once your account is verified, we process withdrawal requests promptly and send them back to the payment method you used, within the timeframes set out in the cashier.
Safer gambling. Deposit limits, time-outs and self-exclusion are available in your account settings at any time, and we would rather you used them than went past what you planned to spend.
Clear terms. Bonus wagering, maximum bets and expiry periods are stated with each promotion, so you can decide before you opt in.

How we look after players

Account verification

We ask for proof of identity, address and, where needed, ownership of the payment method you use. These checks are a licence condition: they confirm you are old enough to play, keep accounts out of the wrong hands and keep payments clean. Completing them early means your first withdrawal is not held up.

Secure payments

Deposits and withdrawals move through encrypted connections, and we do not store full card details on the site. Player balances are handled separately from the money we use to run the business, and the arrangement that applies to your funds is described in our terms. The methods, minimums and processing times available to you are listed in the cashier.

Support around the clock

Our support team is available every day of the year on live chat and by e-mail at support@casino-luckymanor.co.uk. Chat is the quickest route for account and payment questions; e-mail suits anything that needs documents attached. If a problem cannot be settled at first contact, we will tell you who is looking into it and when to expect an answer.

Safer gambling and the age limit

Gambling on this site is for adults only. We carry out age checks on every new account and close any account found to belong to someone under 18, returning deposits and voiding winnings.

Set a deposit limit per day, week or month, and lower it with immediate effect
Take a time-out for a short break from play
Use self-exclusion to close access to your account for a longer fixed period
Check your own history, with stakes, wins and session time shown in your account