Privacy Policy

We collect information you give us directly, information created as you use your account, and information we receive from the partners that take payments and carry out identity checks. We do not collect more than we need to run a safe and compliant gambling service.

Account and contact details

• Your name, date of birth, residential address, e-mail address and, where you give it, a mobile number.
• The username and password you choose, held in a form we cannot read back.
• Your currency, language and marketing preferences.

Identity and age verification documents

• Photo identity documents, proof of address and proof that a payment method belongs to you.
• Source of funds information where our anti-money-laundering duties require it.
• The outcome of the electronic checks our verification partners run on the details you give us.

Transactions and account activity

• Deposits, withdrawals, balances and bonus credits, with payment details held in masked form.
• Wagers, game sessions and session lengths.
• The safer gambling settings you apply, such as deposit limits, time-outs and self-exclusion.
• Messages you send us by e-mail or live chat, and our replies.

Device and usage data

• IP address and the approximate location derived from it, device type, operating system and browser.
• Pages and games viewed, logins, failed login attempts and cookie identifiers.

You do not have to give us everything we ask for, but we cannot open or keep an account open without the details needed for age and identity checks.

Cookies and similar technologies. We and our providers use cookies, pixels and local storage to keep you signed in, remember your settings, measure how the site is used and, where you agree to it, tailor the offers you see. Essential cookies are needed for the site to work; non-essential ones are set only with your consent, which you can change at any time in the cookie settings on the site. Our Cookie Policy describes each category and how long each cookie lasts.

• To open, run and close your account with us, and to keep your balance and history accurate.
• To confirm that you are 18 or over and that you are who you say you are, when you register and at later points.
• To take deposits and pay withdrawals through the methods shown in the cashier.
• To detect and prevent fraud, bonus abuse, collusion and money laundering.
• To meet our legal duties as the holder of a gaming licence, including record keeping and reporting where the law requires it.
• To apply the safer gambling tools and the limits shown in your account, and to act where we see signs of gambling harm.
• To answer your questions by e-mail or live chat and to keep a record of what was agreed.
• To send offers and news only where you have opted in, and to stop as soon as you opt out.
• To keep the site secure and stable and to understand which games and pages are used.

Data protection law requires us to have a reason for every use of your information. In plain words, these are the reasons we rely on.

Withdrawing consent does not affect anything we did before you withdrew it, and it does not stop messages we must still send you about your account, your payments, your limits or a change to these terms.

We do not sell your personal information. We share it only with organisations that need it to deliver part of our service, and only as far as they need it. Each is bound by contract to keep it confidential and use it for that purpose alone.

• Payment and banking providers that process the deposit and withdrawal methods shown in the cashier.
• Identity-verification and fraud-prevention partners that confirm your age, address and payment ownership and flag high-risk activity.
• Game and platform suppliers that host the games you play and the systems behind your account.
• Hosting, security, e-mail and customer-support providers acting on our instructions.
• Our auditors and legal advisers, where they need it for work carried out for us.
• Public authorities, the police, our banks and our regulator, where the law, our licence or a valid legal request requires disclosure.

If our business or part of it changes hands, your information may pass to the new owner on the same protections set out here. Where a provider is based outside the United Kingdom, we transfer data only to countries covered by UK adequacy rules or under approved contractual safeguards.

We keep your personal information while your account with us is open, and afterwards for the period our gambling, anti-money-laundering, tax and accounting duties require. Records we are obliged to hold are kept even if you ask us to erase them, and are then deleted securely.

• Account, verification and transaction records: held for the retention period set by law once the account is closed.
• Safer gambling records, including self-exclusion: held for the length of the exclusion and the period required afterwards.
• Support messages and complaint files: held while the matter is open, then for our standard records period.
• Marketing consents and opt-outs: held so that we can show your choice was honoured.
• Device and usage data: held for a shorter period, then deleted or aggregated so it no longer identifies you.

Under UK data protection law you have the following rights over the information we hold about you.

1. You can ask us for a copy of the personal information we hold about you, together with an explanation of where it came from and how we use it.
2. You can ask us to correct information that is wrong or incomplete, such as a change of address or a misspelled name.
3. You can ask us to erase information that we no longer have a lawful reason to keep.
4. You can ask us to restrict how we use your information while a question about its accuracy or about our use of it is still open.
5. You can ask us to send certain information to you, or to another provider, in a portable electronic format.
6. You can object to processing that relies on our legitimate interests and ask us to stop it.
7. You can ask us to stop sending marketing messages, at any time and without giving a reason.
8. You can ask for a person to be involved where a decision about you was made by automated means alone.

To use any of these rights, write to support@casino-luckymanor.co.uk or use the live chat on the site. We may ask you to confirm your identity first, so that we do not hand your data to someone else. We respond within the time data protection law allows, and tell you if we need longer or cannot act on part of a request.

If you are not satisfied with our answer, you can raise it with us again through the complaints route in our terms, and you may complain to the Information Commissioner's Office, the United Kingdom's data protection authority. Doing so does not affect any other right you have.