Bonus Terms and Conditions - Lucky Manor Casino

These Bonus Terms and Conditions form part of your agreement with us. They apply whenever you claim a bonus, free spins, cashback, a tournament prize or any other promotional credit on your account with us.

Each offer also carries its own terms: the qualifying deposit, the wagering requirement, the games it can be used on, the time you have to use it and any cap on what can be withdrawn. Where those terms differ from this page, they are read in this order:

1. the terms published with the individual offer
2. these Bonus Terms and Conditions
3. our general Terms and Conditions

Taking part in a promotion is optional. You can play with your own funds at any time and decline any offer we make available, and declining has no effect on the rest of your account.

Eligibility

• You must be 18 or over and registered in your own name, with details that match the documents you give us.
• One person may hold one account. Unless an offer says otherwise, it is limited to one per person, household, shared device, network address and payment method.
• Accounts that are closed, in a time-out or under self-exclusion cannot claim offers, and we do not send promotional contact to them.
• Some offers are open only to new accounts and others only to accounts we contact directly. Where an offer is personal to you, it cannot be passed to anyone else.
• Certain payment methods do not qualify for deposit-based offers. The cashier shows which methods qualify at the time you deposit.

Claiming and opting in

Some offers are added automatically once you meet the conditions. Others need a code entered in the cashier or an opt-in before you deposit. If an offer calls for a code or an opt-in and you do not use it, the bonus cannot be added afterwards and your deposit is treated as ordinary cash.

Please go through the offer terms before you deposit. If anything is unclear, our live chat team or support@casino-luckymanor.co.uk can confirm how an offer would work on your account first.

Most bonuses carry a wagering requirement: the total amount that must be staked before bonus funds, or winnings from them, can be withdrawn. The requirement is shown as a multiple of the bonus, the deposit, or both, and the figure that applies to you is published with the offer and shown in your account.

Your progress updates while a bonus is active. Game types count toward wagering at different rates, so a £10 stake on one game may contribute less than the same stake on another. The rates in force for each offer are published with it.

Free spins work the same way. Winnings from free spins are normally credited as bonus funds and carry the wagering requirement shown with the offer. The stake, game and number of spins are set by us and cannot be changed.

While a wagering requirement is open, the maximum stake published with the offer applies to every bet funded by the bonus. Stakes above that limit may be excluded from wagering, and we may close the offer.

• holding more than one account, or acting with other players to claim the same offer repeatedly
• staking in a pattern designed only to clear wagering with little or no risk, such as covering most outcomes of a game or placing offsetting bets
• using bonus funds on games or features excluded from the offer, including purchased bonus features where the offer says they do not qualify
• chargebacks, disputed deposits, or deposits made with a payment method not held in your own name
• giving details that cannot be verified or that belong to someone else

Where we find play of this kind, we may remove the bonus and any winnings derived from it and restrict further promotions on the account. Your own deposited funds remain yours and can be withdrawn subject to our general terms and verification. Every case is looked into individually, and we will explain the outcome if you ask.

Cash and bonus funds are held apart. Unless an offer states otherwise, your cash balance is used first, and bonus funds together with winnings tied to them cannot be withdrawn until wagering is met and any cap on conversion has been applied.

You can cancel an active bonus at any time from your account or by asking our support team. Cancelling removes the bonus and any winnings that came from it, returns your remaining cash balance to normal play, and cannot be undone.

Offers expire. If you do not claim within the period shown, or do not finish wagering in time, the bonus and any winnings still attached to it are removed and your cash balance is unaffected. We may ask for identity, address or source-of-funds documents before releasing a withdrawal, and the cashier shows what is needed.

We may add, change, suspend or withdraw an offer, and may update this page, where there is a good reason: a change in the law or our licence conditions, an error in how an offer was published, a technical fault, or a change to the games and payment methods we provide. Obvious errors, such as a bonus credited twice, may be corrected, and we will not ask you to return your own funds.

Keeping promotions in proportion

No promotion is a reason to spend more than you planned. Deposit, loss and stake limits, session reminders, time-outs and self-exclusion are all in the safer gambling area of your account, and you can switch promotional e-mails off at any time without affecting your play or withdrawals. Registering with GamStop also stops promotional contact from us. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

If you are unsure how an offer applies to you, or you disagree with a decision about a bonus, contact us on live chat or at support@casino-luckymanor.co.uk. Complaints about promotions are looked into under the complaints procedure in our general terms, and we confirm the outcome in writing.